FAQs

InsMark Installation Utility

Click this link to download and launch the InsMark Installation Utility

 

How do I Export InsMark Workbooks?

The following are the steps to export an InsMark workbook. This is useful for sharing a Workbook with InsMark's Support Department, or perhaps another InsMark licensee.

STEP 1: Select "Client Workbook" from your System's menu bar at the top of the screen, then select "Export Workbook”.

STEP 2: On the Export Workbook window you will see a list of available workbooks on the left side and your selected workbooks will display on the right. Move the workbooks that you want to export to the right side. When done, click the "OK” button.

STEP 3: Save the workbook file to your Desktop or a folder of your choice so that you can locate it.  Next, if you plan to email it, attach this file to an email.  

What are the system requirements for the Illustration Systems?

The following are the system requirements that apply to all hard-disk based InsMark Illustration Systems:

  • If you are running Windows, you should be able to run any of our software since the requirements to run Windows are more than adequate to run our products.
  • Computer/Processor: Windows compatible PC.
  • Internet Access: Ability to access and/or download files from our website during installation and thereafter to obtain updates.
  • Operating System: Windows7, Windows 8, Windows 10; Supports both 32- and 64-bit Versions.
  • Hard Disk: At least 700 MB of available hard disk space.
  • Drive: CD-ROM drive if CD installation is used.
  • Peripherals: Mouse.
  • Printer: Windows-compatible printer.

NOTE:  If you are on an Apple/Mac environment, you will need to download a Windows environment for the Mac.  Please contact Apple Support for assistance with this. 

When Installing, what do I enter for the Licensed User's name?

The licensed user is the agent who is licensed to use the system.  This is also the name that appears on all of the reports printed from the system.  If you are running or installing the system for an agent, enter the agent's name, not yours.

My system indicates it is expired, what do I do?

If you are unable to run your InsMark System(s) and it indicates that your System(s) has expired, try this:

  1. Click here to Download and Run the Installation Utility.
  2. You will arrive at the screen below. At this point, the program has installed any updates to your system activation.
  3. If any of the boxes on your screen have checkmarks, click the Install button and update those Systems.  
  4. If you do not have any checkmarks, click Close to exit the program.  
  5. Try running your system again. If it still shows that it has expired, please call our Support Team at 925-543-0507.
InsMark Installation Utility Screen

 

How Do I Import InsMark Workbooks?

You can import a workbook by double-clicking the previously exported file in Windows Explorer. Or, from in the System, you can follow these steps:

  • STEP 1: Select "Client Workbook" from your System's menu bar at the top of the screen, then select "Import Workbook”.
  • STEP 2: You will be at the "Import Workbook File" window.  Locate the file you wish to import and click on the Import File button.
  • STEP 3: Select the workbook(s) you wish to import.  A list of all client workbooks in the file will default to selected and displayed in the "Selected workbooks" list.  If you do not wish to import all of the workbooks, click on the workbooks you do not wish to import and click the <Remove button to move them to the "Available workbooks" list.  Click OK.
  • STEP 4: You will be prompted for a workbook description. Click OK.

Can I run your software on an Apple Mac?

We currently have hundreds of users who use InsMark on a Mac. 

While our software is not programmed to be a native Mac application, InsMark software will run with the help of a third-party app that simulates a Windows environment.  We recommend using Parallel Desktop.  Additionally, we are currently working on a web-based version of our software.  Once completed, you will be able to access InsMark through Safari.  

I can't print to PDF. What should I do?

Step 1: Uninstall InsMark PDF Creator

For Windows 10 

  1. Select the Windows Start button, then select Settings  > Apps.

  2. Select "InsMark PDF Creator", and then select Uninstall.

  3. Follow prompts to complete uninstall.

For Windows 7 

  1. Select the Windows Start button, then select Control Panel in the right pane.

  2. In Control Panel, select "Uninstall a Program" under Programs.

  3. Select "InsMark PDF Creator", and then select Uninstall.

  4. Follow prompts to complete uninstall.

Step 2: Restart/Reboot your computer

After the InsMark PDF Creator has been removed, close out all programs (making sure to save anything being worked on) and restart the computer.

Step 3: Download and run InsMark PDF Creator Installer

After the computer restarts, click on the following link to download and install the InsMark PDF Creator.

InsMark PDF Creator