Computer/Processor: Computer with Pentium 133 megahertz (MHz) or higher processor; Pentium III recommended
Internet Access: Ability to access and/or download files from our website during installation and thereafter to obtain updates
Memory: 64 MB of RAM, however 128 MB of RAM is recommended (Note: Most Operating Systems require more than this.)
Operating System: Windows XP, Vista, Windows7; Supports both 32- and 64-bit Versions
Hard Disk: At least 65 MB of available hard disk space
Drive: CD-ROM drive if CD installation is used
Display: VGA (800 x 600) or higher resolution monitor
Peripherals: Mouse
Printer: Windows-compatible printer

Question: What do I enter for the License User's name?
Response: The licensed user is the agent who is licensed to use the system.  This is also the name that appears on all of the reports printed from the system.  If you are running or installing the system for an agent, enter the agent's name, not yours.

Question: I installed the Setup program for ION, however when I launch the HELP System, the links aren't active.
Response: Try downloading and re-installing the Setup program.   There was a bug in the first HELP system that has been corrected.

Question: I received a Product Suite CD in the mail.  When I tried to install DOD, I was unable to select it. 
Response: This is usually from an old data file from a previous install.  Try running the InsMark Installation Utility.

Question:   I want to back-up my system's database.   How do I do that? 
Response:  There are two ways to save database information to disk:

1.  The easiest way is to export your Workbooks to disk.  Choose Export Workbook from the Client Workbook main menu selection and follow the 3 steps in the on-screen instructions. 

2.   The second way to back-up your database is to copy the database subdirectory to a disk.  All InsMark systems are installed to a similar directory structure.  They are installed by product, then by version.  If you installed your system(s) to the default location of C:\InsMark, then your products would be located under that directory.  IIS version 13 would be installed in the C:\InsMark\IIS\13.0 directory. 

To back-up a product's database, copy the DB directory located under the specific product you are using (i.e. C:\InsMark\IIS\13.0\DB) to a disk or CD. 

Question: Do I need to keep all of the old Product Suite CDs that I have?
Response: No!  We recommend that you discard all old disks since the content is outdated.   Since our products are updated regularly, we now keep the most current versions of our products on the internet. We made it even easier for you by eliminating the need for you to go to our website and download each update.  Instead, just use the InsMark Installation Utility.  It will do the work for you and thus ensure that you always have the most current version of our Systems.  So, if you have access to the internet, you really do not need to keep your Product Suite CD.   However if you prefer to keep one, be sure to keep the CD with the most current date on it (look for the date under the words "Product Suite" on the CD). 

Question: I want to login to Registry but I never received a password that I can think of. How do I get a Password?
Response: If you have never logged into the Registry website before, you need to click on the link, "If you have never logged in before, click here".  Then, simply answer the questions on the screen to set-up your Registry login and create a password.