|
TOPIC |
Questions
asked of our Technical Support
Department |
| InsUser.Dat
File |
Question:
You e-mailed me
an InsUser.Dat file and I'm not
sure what to do with it.
Help!
Response:
Save the
file to c:\insmark\usrdata\ (if
you installed to a different directory
just replace the "c:"
with your different location).
The file will already exist,
so if you are prompted to overwrite
or replace the existing file,
answer yes. |
| Licensed
User? |
Question:
What do I enter
for the License User's name?
Response:
The licensed user is the agent
who is licensed to use the system. This is also
the name that appears on all of the reports printed
from the system. If you are running or installing
the system for an agent, enter the agent's name, not
yours. |
| Expired
System |
Question:
My system expired,
what do I do?
Response:
InsMark Systems have come out with
a new feature, Live Update, which updates your systems
automatically. If for some reason you get a message
indicating your system has expired, run the InsMark
Installation Utility. If after running the this
Utility your system still indicates it is expired, please
call our Customer Service Department at (925) 543-0507
to update your system. |
| Moving
Systems to a New Computer |
Question:
I have
a new computer. How can
I get all of the information from
my old computer to my new one?
Response:
InsMark Illustration Systems
now come with a utility to Move
your InsMark Products to a Different
Computer. This utility is
located under Tools from the main
menu bar, then select "Move
InsMark Products to a Different
Computer". For detailed
instructions refer to your User's
Guide available under Help on
the main menu bar. In the
User's Guide, look in the System
Tools for the Move
InsMark Products to a Different
Computer topic. |
| ION |
Question:
I
installed the Setup program for
ION, however when I click on my
unique link I am not getting into
the website.
Response:
This occurs
when you install ION on a computer
that does not have any previous
InsMark systems installed on it.
To install ION on a different
computer, install your InsMark
Start-Up disk onto the computer
first, then re-run the ION setup
program. |
| ION |
Question:
I installed
the Setup program for ION,
however when I launch the
HELP System, the links aren't
active.
Response:
Try
downloading and re-installing
the Setup program.
There was a bug in the first
HELP system that has been
corrected. |
| Ask
Bob |
Question:
What is
"Ask Bob"?.
Response:
Ask
Bob is a new forum exclusively
available to Power Producers.
In the Ask Bob
forum, Power Producers can ask
the CEO and founder of InsMark
questions. All of the questions
are posted to the forum so that
all Power Producers can benefit
from the questions previously
asked and answered. |
|
DOD |
Question:
I received a Product Suite CD in the mail. When
I tried to install DOD, I was unable to select it.
Response:
This is usually from an old data
file from a previous install. Try running the
InsMark Installation Utility.
|
| Backup
of Database |
Question:
I want to back-up my system's
database. How do I
do that?
Response:
There are two ways to
save database information
to disk:
1.
The easiest way is to export
your Workbooks to disk.
Choose Export Workbook
from the Client Workbook main
menu selection and follow
the 3 steps in the on-screen
instructions.
2.
The second way to back-up your database is to
copy the database subdirectory to a disk. All
InsMark systems are installed to a similar directory
structure. They are installed by product, then
by version. If you installed your system(s) to
the default location of C:\InsMark, then your products
would be located under that directory. IIS version
13 would be installed in the C:\InsMark\IIS\13.0
directory.
To back-up a product's database,
copy the DB directory located under the specific product
you are using (i.e. C:\InsMark\IIS\13.0\DB)
to a disk or CD. |
| Product
Suite CD |
Question:
Do I need to keep all of the old Product Suite CDs that
I have?
Response:
No! We recommend that you
discard all old disks since the content is outdated.
Since our products are updated regularly, we
now keep the most current versions of our products on
the internet. We made it even easier for you by
eliminating the need for you to go to our website and
download each update. Instead, just use the InsMark
Installation Utility. It will do the work
for you and thus ensure that you always have the most
current version of our Systems. So, if you have
access to the internet, you really do not need to keep
your Product Suite CD. However if you prefer
to keep one, be sure to keep the CD with the most current
date on it (look for the date under the words "Product
Suite" on the CD). |
| Registry
Password |
Question:
I want
to login to Registry but I
never received a password
that I can think of. How do
I get a Password?
Response:
If you
have never logged into the
Registry website before, you
need to click on the link,
"If you
have never logged in before,
click here". Then,
simply answer the questions
on the screen to set-up your
Registry login and create
a password. |
